FAQs
No, we exclusively offer deliveries within Hong Kong only. Our company doesn’t offer any kind of international shipping and all orders have to be made from our official website only. There’re no third-party outlets that sell our products, as all products are sold through our online platform only.
We’ve ensured a simple and straightforward process for placing orders with us, keeping the needs of our customers in mind. All you need to do is visit our website, go to our collections, select the item that you like, and then checkout. The process is secure and we’ve ensured that it’s not complicated at all, for ease of order placement.
Orders are delivered in 4 to 5 business days, across entire Hong Kong. We generally take 2 business days to make sure that the order you’ve placed is dispatched, keeping all quality standards intact. After the order is shipped, our delivery partners make sure that it’s delivered to your doorstep in a timely manner.
No, there are no additional delivery costs, as we ensure completely free delivery for all our products. You just make sure that you’re giving us the correct address, and we make sure it’s delivered free of cost. All deliveries are completed within the specified timeframe and you pay only the price of the product.
After an order is placed, you can place for a cancellation request, only until the product has not been shipped and is in our facility. This takes 2 business days, and you can cancel any time within this time span. However, no cancellation requests will be entertained, once this timeframe has been exceeded.
If a damaged or wrong item reaches you, there’s no need to panic at all. Our company offers 30-day return policy for all purchases. This means that you’ve 30 days to place a return request from your end. This stands for all damaged or incorrect items that are delivered. Moreover, we ensure that the product is picked up from your doorstep, in case of returns as well.
Not at all! We don’t charge any return or restocking fees of any kind. Our policy is clear, as we stress on transparency and ensure complete customer satisfaction. We strive to ensure a positive customer experience for all customers, and thus, there are no charges incurred by any customer, if they’re placing a return request.
After approving your return request, we ensure that your handbag is picked up from your location on a convenient date. After it reaches us, we take 48 hours to inspect your product and then proceed with an exchange or a complete refund. Make sure that you stay available during the return pickup, to avoid any issues.
In order to maintain the quality of our handbags, we make sure that the raw materials that are used for manufacturing them are cautiously sourced. Moreover, our team comprises of expert artisans, who’ve years of experience in the craft of handbag making. This gives us an edge and ensures that we offer quality handbags only.
All payments made to us should be done using the Cash on Delivery (COD) method only. You need to pay for any item, only when you receive it at your doorstep. This has been done to ensure maximum transparency, as we stress on ensuring higher levels of trust with all our customers, new or old.
Once, we’ve inspected the returned product, we seek for the bank details of our customers through an email. As our payment method is completely COD, we make refunds using bank transfers only. After the customer gives us their correct bank details, we initiate the refund process via bank transfers, within 24 hours of receiving your account details.
Exchanges are subject to availability of the product. If the product is available, we ensure that an exchange is initiated, after the returned product is inspected thoroughly. The exchange process follows the standard shipping process and takes 4 - 5 business days to reach you. You don’t have to pay for any deliveries again.