Introduction
Welcome to the website operated by Zorixastyle. These Terms and Conditions outline the rules and guidelines that apply when visitors browse or place orders through our website.
By accessing or using this website, you agree to comply with the terms described below. If you do not agree with any part of these conditions, you should discontinue use of the website.
These terms are designed to maintain transparency between the company and customers while aligning with applicable requirements in Hong Kong, including the Personal Data (Privacy) Ordinance (PDPO) regarding the handling of personal information.
For questions regarding these terms, customers may contact us at contact@zorixastyle.com.
Use of the Website
By using this website, visitors confirm that any information provided during checkout, communication, or account creation is accurate and complete.
Users may not use the website for unlawful activities, misuse of services, or actions that may interfere with the normal operation of the platform. Zorixastyle reserves the right to restrict or refuse service if any activity appears inconsistent with fair and appropriate use of the website.
All materials available on this website, including product descriptions, images, design elements, and written content, belong to Zorixastyle and may not be copied, reproduced, or distributed without permission.
Product Information
Zorixastyle sells handbags through its online platform. Product descriptions and images are presented with the intention of helping customers understand the item they are ordering.
However, small variations in color or appearance may occur due to screen display differences or lighting during product photography. These variations do not indicate a defect.
Product availability may change occasionally. If an item becomes unavailable after an order is placed, our team will contact the customer to discuss suitable alternatives or order resolution.
Orders and Payment Method
Orders can be placed through the website by completing the checkout process and confirming the delivery details.
Zorixastyle currently accepts Cash on Delivery (COD) as the payment method. Customers pay the exact amount shown during checkout to the delivery representative at the time the order arrives.
No hidden charges or additional fees are applied beyond the amount shown at checkout.
Submitting an order through the website confirms that the customer agrees to these Terms and Conditions.
Shipping and Delivery
Orders go through an internal preparation stage before dispatch. This processing period typically takes 2 business days.
Once shipped, the delivery timeline within Hong Kong generally falls within 4 to 5 business days, including the 2-day processing stage.
Zorixastyle covers all delivery charges. Customers are not required to pay shipping costs. The amount displayed during checkout is the exact amount collected during delivery.
Delivery timelines may occasionally be affected by factors such as public holidays or logistical delays.
Cancellation Policy
Customers may request an order cancellation before the item has been shipped.
As described in the Shipping Policy, order preparation and processing require 2 business days. During this time, customers may contact our team to request cancellation.
Once the product has been shipped after the processing stage, cancellations are no longer accepted.
Customers who wish to cancel an order should contact our team as soon as possible to ensure the request can be reviewed before shipment occurs.
Return and Refund Policy
Zorixastyle provides a 30-day return window for situations where a product is defective or an incorrect item was delivered.
Once a return request is approved, a pickup will be arranged based on the customer's convenience. Customers do not need to pay return shipping charges, and there are no restocking charges.
After the returned item reaches our facility, it is reviewed within 48 hours. Once validation is completed, customers may choose between a replacement item or a full refund, depending on availability.
Refunds are issued through bank transfer because orders are completed using Cash on Delivery. Bank details will be requested by email once the refund request has been approved.
Refund processing typically takes 24 hours, and the transferred amount may appear in the customer's bank account within 5 to 7 business days, depending on banking procedures.
Personal Data and Privacy
When customers place orders or contact Zorixastyle, certain personal information may be collected, including name, contact details, and delivery address.
In accordance with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong, this information is used strictly for operational purposes such as order fulfillment, delivery coordination, and customer communication.
Personal information is handled responsibly and shared only with service providers involved in the delivery process when necessary.
Customers may review the Privacy Policy for more details on how personal information is handled.
Limitation of Responsibility
Zorixastyle works to maintain accurate website information and consistent service. However, uninterrupted website access cannot always be assured.
The company is not responsible for delays caused by circumstances outside operational control, including procedural interruptions, courier disruptions, or unexpected logistical situations.
Changes to These Terms
Zorixastyle may update these Terms and Conditions from time to time to reflect operational adjustments or regulatory developments.
When updates occur, the revised version will be published on this page. Continued use of the website indicates acceptance of the updated terms.
Contact Information
For questions related to these Terms and Conditions, customers may contact us using the following details:
Company Name: Zorixastyle
Email: contact@zorixastyle.com
Our team will respond as soon as possible to assist with inquiries related to website use or orders.