Overview
Zorixastyle is committed to providing a clear and transparent delivery process for every order placed on our website. This Shipping Policy explains how orders are processed, shipped, and delivered to customers located in Hong Kong.
The purpose of this policy is to help visitors understand what happens after an order is placed and how long delivery may take. We believe that clear information builds trust and allows customers to shop with confidence.
Our shipping process also respects applicable legal frameworks in Hong Kong, including the Personal Data (Privacy) Ordinance (PDPO), which governs how personal information such as shipping details is handled.
Order Processing
Once an order is placed on the Zorixastyle website, our team begins internal order validation and preparation. This step ensures that order details, product availability, and delivery information are properly confirmed before dispatch.
Order processing typically takes 2 business days. During this period, the product is prepared, packaged, and scheduled for shipment.
Customers may receive communication if additional confirmation is required for the order.
Orders placed on weekends or public holidays may begin processing on the next working day.
Shipping and Delivery Timeline
After the internal processing stage is completed, the order is dispatched through our delivery partners.
Delivery within Hong Kong is completed within 4 to 5 business days, including the 2 business days used for order processing. This means that once an order is placed, customers can generally expect to receive their purchase within that overall timeframe.
While delivery partners work according to scheduled routes, occasional factors such as weather conditions, public holidays, or operational delays may slightly affect delivery timing.
Zorixastyle works closely with shipping providers to maintain consistent and reliable service.
Delivery Charges
All delivery charges are fully covered by Zorixastyle.
Customers do not pay any shipping fees, service charges, or additional delivery costs. The amount displayed during checkout is the exact amount that will be collected at the time of delivery.
There are no hidden charges associated with shipping.
Providing clear pricing without unexpected additions is an important part of how we operate.
Payment Method for Orders
Zorixastyle currently accepts Cash on Delivery (COD) as the payment method for all orders.
Customers pay the exact order amount to the delivery representative at the time the product arrives. This approach is designed to support transparency and create a straightforward purchasing experience for customers.
No advance payment is required when placing an order through our website.
Delivery Address Accuracy
To ensure successful delivery, customers should provide accurate and complete address information during checkout.
If an incorrect or incomplete address is submitted, delivery delays may occur. In certain situations, our team may contact the customer using the provided email address or phone number to confirm the correct details.
Handling Personal Information
When processing shipments, Zorixastyle may collect and use certain personal information such as the customer’s name, phone number, and delivery address. These details are used strictly for order fulfillment and delivery coordination.
In accordance with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong, this information is handled responsibly and only used for purposes directly related to order processing and delivery services.
Shipping partners receive only the necessary details required to complete delivery.
Delivery Availability
Zorixastyle currently delivers to locations within Hong Kong. Delivery coverage may expand in the future as our operations grow.
If a delivery location falls outside our current service range, customers will be notified before the order is confirmed.
Contact Information
If you have questions regarding shipping or delivery, you may contact us using the details below:
Company Name: Zorixastyle
Email: contact@zorixastyle.com
Our team will respond as soon as possible to assist with any shipping-related inquiries.